Through a mirror, darkly

Greg Wyatt • August 1, 2024

Last week I wrote one in a series of posts for jobseekers on LinkedIn.

I try to pull the curtain back on recruitment to show the work of an independent recruiter like me. Feedback is generally that they help demystify our roles, and manage expectations of people looking for work.

It was a minor post that exploded in a major way, for me, with the most divided responses I’ve experienced as a niche writer on social media.

(Engagement was pretty weird too, with 1,000 likes and 500 comments, something I’ve experienced a few times; 3 million views, on the other hand, is my most-read post full stop)

Around half of the comments were complimentary, mainly from people who have or have had hiring authority.

Whereas the remainder was anything but:

“cold and calculating”

“disgusting”

“dismissive”

“condescending”

“this isn’t the flex you think it is”

“your judgement is clearly no good”

“why can’t you give people a chance”

“your boss would be disgusted with you”

“I hope you meet your applicants in a pub and they punch your lights out”

And so on.

Plus a couple of worrisome comments that led me to blocking them.


You be the judge - here’s the post in its unadorned ‘glory’:

I've just spent an hour rejecting 150 applications, some of which dated back a month.

These applications were clearly unsuitable, having reviewed their CV a couple of times, earlier on, and which did not meet the minimum viable criteria I describe in my adverts - the minimum needed to be successful in a role.

Truthfully, I've let these slip, over the past couple of weeks, due to a combination of being busy and having a virus that's been hard to shake off.

But it fails my commitment to replying to every application within three days, so I'll need to up my game.

'Unsuitable' relates to reasons such as having no valid work permit when one is needed or, for example, being an inexperienced retail assistant for a Head of Sales role. Sometimes it's less clear-cut when suitable experience isn't shown against a pool of suitable candidates.

I invite these applications to reply if they disagree with my decision, because I know CVs don't always tell the full story, but it's rare to hear back in this way.

I also give them a link to my articles on navigating the modern UK jobs market, which may help improve their odds, particularly if they are relying on a wing and a prayer approach.

Every other application that exceeds this threshold either gets a call or, if I'm unsure to their candidacy, a message asking for further clarification.

It's common in recruitment that applications will never receive an answer, so while it might be time-consuming, reciprocating an applicant's level of care and investment is my minimum.

Just sharing this to show what goes on behind the scenes.

A link if you’re interested in reading the comments too: clickbait.


Truthfully my reaction to these comments initially was one of alarm.

However, I quickly saw it for what it was, which was confirmed by asking a couple of people I know to be honest with me what they thought (who have also been job seekers at one time).

It’s an example of candidate resentment in action.


If you’re unfamiliar with the term, here is my article on it: more clickbait.


Candidate resentment is the notion that the past experiences people have of recruitment inform how they react to new experiences.

One example is how anyone who has ever received a low-ball offer, off the back of an advert that has £competitive salary, will assume all such statements will lead to a lowball.

Which means they may not apply to the advert of yours that states £competitive salary for fair reason, even if you are a top whack payer.


The responses to my post were from job seekers in the worst recruitment climate I’ve experienced.

A combination of a high number of (often excellently qualified) job seekers x few vacancies x overburdened hiring processes (especially where those employers have laid off TA folk) x systemic issues in recruitment.

One of those systemic issues being the ability to automatically apply to adverts you haven’t read through tools like LazyApply. 5,000 applications overnight!

As well as a population that doesn’t know what’s involved in recruitment, and reliant on the information they have access to, often from people who also don’t have recruitment experience.


A perception we can only influence through providing clear information (which I attempted to do here), acting with good intention, and creating good experiences that counter the expectation of people in bad situations.


The problem is though, rather than work closer with job seekers, we often respond in kind -

either combatively “you’ve never recruited, so how would you know”

or without empathy for the experiences of job seekers “I’ve been ghosted by 12 candidates this week”-style posts.

The point of this series, which this is the 12th part of, is to show how the experiences of jobseekers reflect our experiences as recruiters.

And how what we put into recruitment is reciprocated by what the population of jobseekers and candidates do.

How can we bridge the gap so that we are all on the same side, rather than them vs us?

After all, we want to fill jobs with the right people, and the best way to ensure that is to give everyone a consistently good experience.


I’m not perfect - I understand exactly how that post came across to people pissed off with recruitment, and I accept there are some conversations that can’t be had constructively.

You’ll see from my post I’ve tried to reply neutrally and with logic and evidence. Because I see this post as an opportunity to help, even if it may come across to some as condescending and cold.

Would I write something in a similar vein again? Yes, of course, because I believe they help, and I’ll accept a minor price for it.


I think there are a number of lessons we can take from candidate resentment that serve to improve outcomes we want, while giving everyone a better experience.

I’ve written about these in the first 11 parts, which you can read here:

‘Enjoy!’


Everything else aside, these viral posts are very time consuming, and often start the wrong conversations - I definitely don’t recommend aiming for them!

Thanks for reading.

Regards,

Greg

By Greg Wyatt March 23, 2026
This might seem a weird chapter. Surely you look at a job advert, maybe even read it, then decide to apply or not? Yet a job advert is more than just what's presented on a job board. It's a microcosm of everything in recruitment, including everything wrong, and you can learn a lot about what to expect in your job search by the least intentional of words. And when you do read a job advert, in its entirety, there are only two questions you should ask of it: Am I qualified? Should I be interested? It's somewhat odd that 99% of job adverts don't actually try and help you answer that. But maybe that's why employers say job adverts don't work. And why you don't think they do either. While you're here, why not check out A Career Breakdown Kit in its entirety? This series of always free chapters is an advert, after all. But it was never supposed to be an easy book to read, just accessible and comprehensive. I expect most readers are over 50, ND, or other marginalised demographics, considering these will likely be the longest out of work in our 'diverse and inclusive' world. If you're 'in demand' though, you'll probably click apply and wonder what the fuss was about. 44 - How to experience a job advert This chapter is about job adverts, what they are and aren’t, how you might experience them, how they might inform your decisions and your responses. I say experience rather than read because not all adverts are written or read. What’s a job advert? A job advert is the first step in a multichannel commercial approach to filling a vacancy. It’s the inverse of your job search taking a multichannel, through-the-line approach - we go where the candidates are. It’s the first step because it’s the first thing you experience of that vacancy irrespective of whether it’s a: Listing on a job board A post on social media A DM from a recruiter A phone call from a hiring process A referral Or any other means by which you become aware of a vacancy Each of these is a marketing or sales channel that may result in a candidate's application. It’s regrettable employers don’t necessarily see it this way because of the transactional nature of much recruitment process. They think it’s sticking a job posting up on LinkedIn. Employers forget that when you experience such an advert you first make the choice to entertain that advert rather than a yes or no to ‘Should I apply?’ Indeed much advertising neglects the psychology of a job move, which principally relates to problem awareness. How you experience an advert, what may encourage you to progress an enquiry and what you are prepared to put up with in the process relate to your situation and the problems you currently face. Are you out of work, needing any job to pay the bills? Are you in work, desperate to escape a toxic culture? Are you gainfully employed yet wouldn’t mind a bit more flexibility to pick the children up from school? Are you apparently smashing it, with that missing something you don’t even know about, and the right vacancy might improve your lot? And everything in between. The answer to these questions informs your experience of any advert. Because many employers don’t consider what informs an experience and think people would be lucky to work there, it’s rare that more than the minimum acceptable skill will be applied to an advert. As discussed in Better use of job boards, the emphasis is on more rather than better. It’s often thought that ‘if we can reach more candidates, we might fill the job.’ Rather than appeal to the right people for the right reasons. And so we are in a market where an advert attracts hundreds if not thousands of applications, most of whom are wholly unsuitable. What isn’t a job advert? A job advert isn’t a fake job, although many of these are listed. They aren’t Job Descriptions either - the next chapter explains why this distinction is important. While you may spend much time perusing job boards and talking with fellow job seekers, reading their posts on LinkedIn - I’d expect most employers have little awareness outside of their own sphere of what happens in the job seeker community. They’ll advertise how they advertise, instruct agencies how they instruct agencies and run their process how they run their process. I wonder how many great employers use Workday as an ATS, fill their jobs suitably, and have no knowledge of how Workday is viewed by job seekers who have dozens of Workday accounts, one per application? It’s true terrible employers might do the same. In one of my job advert consultations I had a detailed conversation with a Talent Acquisition Manager of a local technology consultancy. I can say that they are a jewel in the crown of technology development in the UK, have top 1% compensation, offer career development, and are a fantastic place to work. I know this because I have spoken to many people who have worked there. All speak highly of them. Yet the advert we reviewed had a number of red flags: £Competitive salary Generic company first text Confusion around job titles If you were an ideal candidate who decided not to apply because of these red flags you’d have missed out. There are two considerations in how an advert might be put together. The first is whether it is a product of a transactional process or whether the hiring team recognises potential candidates are driven by selfish reasons and seek to understand ‘what’s in it for them.’ (I’ve mentioned WIIFM (What’s in it for me) a few times now - answering that is key to good marketing) The second is the direction of travel - are you reading a job board advert or have you been contacted proactively about the vacancy? A transactional process is defined by information transactions with a focus on speed and volume. It places less emphasis on qualitative measures such as accuracy, specificity, relationships, and empathy. Instead you can define the process by a series of information transactions and exchanges: Job description Advert Suitable number of relevant applications Suitable number of interviews Offer Starter The goal is to fill a vacancy. A non-transactional process recognises the importance of relationships and that to build trust the right information needs to be put forward. Though the steps are much the same, at each stage the question is asked: ‘Does this give the candidate the right information to make an informed decision?’ Here a candidate is everyone who interacts with the vacancy outside of the hiring end - even a reader who chooses not to apply. The goal is to create a process that draws the right person forward while leaving everyone with a good experience. It’s not just about decency - it’s about long-term commercial outcomes. If you want the right person to thrive over the long term the process has to reflect this goal. While all the ‘nos’ might be commercial opportunity in future - future candidates, future customers - who knows? These are the archetypes. In reality, recruitment falls somewhere along this spectrum, often changing at different stages in the process. Intent matters even if the execution is flawed. Why does it matter ? Because a healthy rule of thumb is to reciprocate the level of care you experience. If you come across a transactional process - treat it transactionally. This isn’t inherently bad - it’s just the way of the process. The employers may still be good to work for. When and whether to apply Irrespective of how a role is recruited, there will be non-negotiable essential criteria that inform whether or not you are suitable. If you can establish these criteria you can confirm whether to apply. The problem is these criteria aren’t always stated. Sometimes they are implicit to the context - if the role is employed by a rapidly growing scale-up, it’s likely they’ll need someone with that experience. Hopefully this context is alluded to in the advert. It will need critical thinking to parse. Sometimes these aren’t defined at the outset and become mandatory when there are too many candidates in view. Sometimes these are hidden by Goldilocks or illegal discrimination - not too experienced, not too inexperienced, not too old. Sometimes the employer can’t divulge essential criteria. The other problem is that some essential criteria aren’t essential, such as when a company writes unrealistic shopping lists. Yes, it’s a FUBAR situation given it’s pretty hard to tell whether you’re a suitable candidate or whether you should even apply. Nonetheless - if you choose to apply your application must show how you can meet any essential criteria you can identify. If that’s the only thing your application does - it must do this. In my experience, transactional processes are the hardest to unpick, with adverts going something like: Here at genericorp we are proud to be recruiting for a in our market leading innovative environment. You’ll be doing You’ll need In return you can expect a £competitive salary. Apply with a full cover letter and updated CV. Only successful candidates will be contacted. Familiar? Whereas the rare non-transactional adverts give more of a narrative about why the right person might think to apply or give you avenues for finding more information. A note on inbound enquiries. With automation allowing volume outreach the effort to produce transactional DMs, emails and messages is pretty low. You might think when you receive such a message that you are already in the running - in many situations you are a transactional prospect. I’ve even heard some recruiters InMail #OpenToWork profiles only to improve their response rates. While not all messages are this way these are potential reasons you might not hear back when you reply to a recruiter. It’s not quite the case with phone calls which have yet to be executed through automation (some platforms promise AI call automation already). Again, you can separate transactional from non-transactional straightforwardly. Transactional leads with selling the job. Non-transactional seeks to explore if you are the right candidate. If the vacancy isn’t right it’s best to find that out as early as possible and save everyone time. Inbound enquiries are still adverts, in a different medium. Try not to treat your job search transactionally by default. Your goal isn’t to apply for hundreds of jobs. Your goal is to start conversations that count. By prioritising adverts in the right way you’ll improve your odds with high stakes applications. You’ll gain time and energy for other activities, including taking time away from your job search to recharge. 
By Greg Wyatt February 26, 2026
So here were are, the start of a new series. This series may be around 10 editions, looking at the things other industries do that we can implement into recruitment. These were written 3 years ago, right at the start of the AI zazzle, and in some ways have dated quite a bit. In others, the way in which they haven't dated at all, because the principles of how we live our business lives can be universal. So, I'm not sure yet, how much editing I'll do, whether there will be any inclusions, or whether I'll leave articles intact, as a moment in time. I've learnt all of these notions from candidates and clients, as I came to understand the function of their vacancies. Hearing about the daily practice from people doing jobs, I couldn't help but notice the same relevance in recruitment. So while these articles are hardly comprehensive, perhaps they'll make you look at your candidates differently, in what we can learn from them, and how that might improve our recruitment. Why five? December 2022 Ask anyone involved in active recruitment what their key problems are, and they’ll likely talk about skills shortages and candidate behaviour. On the face of it, problems which are out of our control, worthy of complaint with little opportunity to find improvement. But what if these were issues that weren’t entirely out of our control? What if we could apply a replicable process to understand what’s really going on, and how we can make a difference? Fortunately, we needn’t invent the wheel, as other industries have already done this for us. One such is 5Y, or Five Whys, a problem-solving technique that was developed by Toyota in the 1930s. It's part of the Toyota Management System that has inspired much of my work. Five is the general number of “Why?”s needed to get to the root of a problem. Often you can get to the heart of the issue sooner, sometimes later. Often there are multiple root causes. More than just solving problems, it’s about establishing practical countermeasures to prevent these problems from coming up in future. 5Y is an example of Toyota’s philosophy of “go and see”: working on the shop floor to find out how things work in practice to find ways for iterative improvement. This isn’t a theoretical idea to try out on a whim – it’s based on grounded reality and almost always works. There are two costs – time and accountability. Here’s a practical example, then a recruitment one. (Names have been removed to protect my identity) Problem 1 : The children were late for school. Why? Traffic held us up. Why? We left the house late. Why? The children weren’t ready on time. Why? Their school uniforms weren’t prepared. Why? We hadn’t set them out the night before. Here the countermeasure is to get everything ready the night before, rather than blame traffic for being late. Perhaps we might have gotten to school on time without heavy traffic, but that is an element out of our control. Of course, here there is another root cause – very naughty children – but better to focus on the simple changes. And sometimes traffic is the root cause after all, once you’ve ruled out other elements in your control. (2026 note: my eldest now often drives my youngest to school. A time laden solution I hadn't considered three years ago. Now I don't care if they're late 😆) Problem 2: Candidates keep ghosting us. Why? They weren’t committed to responding. Why? They didn’t accept my requirement for a response. Why? They saw no value in my requirement. Why? I didn’t create an environment where this requirement has value ( root cause 1 ). Or because they are very naughty candidates, with a bad attitude. Why have we allowed someone with a bad attitude in our recruitment process? Because we didn’t prequalify them well enough ( root cause 2 ) The first root cause is something we can work on by giving candidates what they need, building trust, and working to mutual obligations. There are many ways to do this – I’ve already talked about examples in previous newsletters. It comes down to good candidate experience and reciprocity. The second root cause requires us to work harder at understanding candidate needs, aspirations, behaviours and attitudes at the outset of a recruitment process. There’s a reason for their behaviour. We can be accountable for finding it. That’s no mean skill to develop, yet an essential one for anyone whose core responsibility is recruitment. And it’s hard to do in a transactional volume process, so the question then becomes, does your process help more than it hinders? You can apply 5Y to any issue you come across, as long as you are prepared to be accountable. At worst you may find that the things that were out of your control are at fault. In this case, you are at least armed with good information to report to your stakeholders, by ruling out other possibilities. What’s the point of doing all this? For me it’s continually improving how I recruit, with the consequence, in the example above, that I am rarely ghosted at all. And you can 5Y any issue you come across. Are poor agency CV submissions their fault, or in part down to your briefing and process? Are skills genuinely scarce, or is your requirement unrealistic? Is it true that your agency hasn’t listened to you, or do you engage the right partners in the right way? 5Y has the answers. Regards, Greg