Principles of a good CV (redux)

Greg Wyatt • September 18, 2024

I have a bit of a lurgy this week, and have little headspace for writing.

So I hope you’ll forgive this reminder article, especially if you’ve only recently subscribed:


“*If all you need is a CV template - have a look at this one from Lee Harding. Were I to receive one in this format, that would tick the boxes.*

“Ask 9 people for advice on your CV and you’ll end up with 10 CVs.”

A pithy truth that shows how subjective a CV is.

While also highlighting how frustrating it can be to spend time or even money on perfecting a document that the next person rips to shreds.

But in this comes an important truth.

That the only person whose opinion matters in a hiring process is the reader whose finger is on the Reject button.


Stay to the end for my thoughts on customising your CV.


In today’s Jobseeker Basics we’ll look at the principles of an effective CV.

Not a perfect CV, because perfection is wholly subjective and the path of madness in a difficult job search.

These principles are based on advice I give to jobseekers when they ask for feedback.

Principles that come from my own insight, backed up by effective processes from a seemingly different industry.


First we start with what a CV is and what a CV means.

Did you know the first recognised CV was written by Leonardo DaVinci in a letter highlighting his candidacy for employment? Yes a CV and cover letter in one!

I’m pleased to say he got the job off his first application.

However, the notion of a document that presents candidacy dates back millennia with gladiators highlighting their achievements through the Lanista system. This was done to increase their reputation so that owners could earn more money.

A form of marketing document based on provable facts that synthesised their gladiatorial career in written format - a stone slab.

In a sense nothing has changed - your CV is a marketing document, which you use to highlight your candidacy so that your buyers (employers - as they are on a buyer’s journey) invest in their time to offer you an interview.


Now, I do read a lot of debate on what a CV actually is, and whether it is more of a technical document than a marketing one.

However, that’s a disservice to true marketing, which always has a basis in fact.

Your CV is there to highlight your candidacy, and to give your experience meaning to the reader so that they can make a positive decision on you.

It’s there to get you an interview, and for its readers to take you to the next stage.

Typically a hiring process has several moving parts, each a decision-maker in their own right.

From an administrator who sifts CVs, to recruiters/talent acquisition processes that make a longlist, to hiring managers and their bosses - each has their say on whether or not you might make the cut.

I’m sorry to say sometimes it is arbitrary:

“If they’re this unlucky why would we hire them?” said the hiring manager to the administrator after binning one of the two piles of CVs at random.

While their decisions aren’t in your control, your words and how they are presented are.

So it makes sense to create a document that helps the weakest link in the chain see you as a candidate of choice, while also supporting other decision-makers, presuming they run the game fairly.


To summarise the above - your CV is a marketing document whose priority is the reader.

Because it’s a marketing document, it’s one you can use to market yourself outside of applying for a job. Such as through networking or doorknocking.

Its functionality outside of applying for a job is why it should be a document for life. It’s so multi-faceted, that you can use it in many arenas; more so than a LinkedIn profile, video or other, which have more specific purpose.


This means that the principles of a good CV are the principles of a good marketing document.

A good marketing document at its core creates action - the decision to move forward.

It goes to follow, the principles of a good marketing document also apply the principles of a good advert.

The same things we see, listen to and experience encourage us to take action to buy (let’s not forget that the employer is the buyer when it comes to the process that leads to an offer, although you too are a buyer in your decision to proceed).


I’m sure you have read much hoo-ha on what makes a good CV in the Talent Acquisition, recruitment, career coaching, and job seeker spaces, much of it is contradictory (mainly in line with that quote at the top), while some of it is cynical.

Instead of joining in that conversation, let’s look to another industry that uses words to convert action, as a basis for the principles of a good CV.

Whose principles are based on understanding how its users work, and influence their actions to improve the odds of a purchase.

E-commerce.

A multi-trillion industry built on the words you read, marketing and advertising.

While it may not directly relate to recruitment or looking for work, its principles do:

  • Readability

  • Accessibility

  • AIDA (attention interest desire action; a century-old advertising formula that applies response-stimuli psychology)

  • Features (what it does; skills, tools, experience in a CV) and benefits (how it helps; achievements)

  • SEO (keywords to be found) on the Google principles of Experience, Expertise, Authoritativeness and Trustworthiness

  • Conversion rate optimisation (CRO; arguments to convert)

Job boards and LinkedIn employ many principles of E-commerce in their functionality, so it’s not as far removed as you might think.


Those are the principles. What about assumptions and myths?

  • ATS compliance

  • 7-second CV scan

  • CVs must be 1/2/3/367 pages long

  • Anything people often talk about

These seem big deals, but they’re not, for a simple reason.

If you write your CV for a reader, in a way that grabs their attention, while following basic rules, you’ll get past these seeming traps.

Let’s touch on the top three briefly.

  • To be ATS compliant, at worst, you need to avoid tables, columns and images. I say at worst because modern ATSs don’t struggle with these so much. You can read this article for more on the ATS monster, and why it isn’t as relevant as you fear.

  • It’s true that in a volume process, the initial scan may be quick, but if you pass the scan your CV will be read in more depth because you move from elimination to selection. We’ll look more at this next with AIDA.

  • Your CV should be… okay this gets its own section:


Everyone has their own opinion on what the length of a CV should be.

The only person who matters in a hiring process is the reader, if they have a strong opinion you can find out.

If you can find out their specific requirement is for what makes a good CV, and you are prepared to play to their whim - give them that.

If not, your CV should tell its story in a way that grabs attention and holds it. Accessibility, readability… those bullet points above.

  1. White space is your friend.

  2. Tautology (unnecessary repetition) is not.

  3. Conciseness is your friend.

  4. Ambiguity is not.

  5. Achievements that show context are your friend.

  6. Adjectives are not (strip an adjective out and does your CV lose meaning? If not why are you relying on them?)

  7. So What? is your friend. If you can’t answer that of your statements, your statements need improving.

  8. Show specific and relevant information and don’t bore your audience with things they don’t care about.

Grab your reader’s attention in the first half page, so that they read the rest. If they don’t read past that first half page, it doesn’t really matter how well written the rest of your document is.

Get these points right, and a good enough CV will likely be 800 to 1200 words long across 2 to 3 (even 4) pages.


Okay now on to actionable steps.

  1. Accessibility and readability

Can someone who doesn’t know your domain see what you do from your CV?

If they can’t there’s a problem, especially if they are the weakest link in the chain.

A good litmus test is to ask a friend you trust to see what they can tell you about you from your CV. What do they think your biggest achievements are?

White space is your friend - would you read a condensed document or one that is clearly laid out? Don’t worry about spreading your CV onto a third, or even fourth page, if your experience demands it.

  1. AIDA

The classic advertising framework, and how animals, in general, make decisions (look, check, am I hungry/scared/aroused, act). Look to your puppy for confirmation.

In a 7-second CV scan, you grab Attention on the first page, with the most relevant information: your job title, key skills and tools that show how you meet essential requirements, and generally what the vacancy is looking for.

Get past this first test and gain their Interest through a clearly laid out document that shows the passage of your career (reverse chronological order, show company and role context).

Build Desire by showing your specific achievements that support your candidacy for the role you want. These are the problems you solve and show how you can help your next employer best.

Enable Action by providing clear and accurate means of contacting you - this may seem obvious yet some forget to do so.

- - -

A note on Context .

Context is the gaps in your CV that answer the questions your readers should have.

What does your employer do? How many employees? What size revenue? What was the structure of the team in which you delivered your achievement?

If your reader has to ask a question about your CV, your CV should provide the answer.

Context is what most CVs miss, and it lets them down.

One way to show context, is to use the interview framework STAR (Situation Task Action Result) - this frames information in a way that has meaning to your audience.

- - -

  1. Features and Benefits

These are the basics of selling.

You don’t buy the technical specifications of a TV; you buy what the TV does for you.

You don’t buy the ingredients of a Pizza, you buy the taste, sensation and experience it provides.

Both are important of course.

But most of your readers know broadly what a <job title> does - there’s no need to say it if the meaning is implicit.

What we want to know is how it helps.

For example.

An administrator may do administration, but how does it help?

Do they arrange travel cost efficiently, take away the admin burden from the directors, save time?

Those are the benefits, even better in the form of achievements.

  1. SEO

SEO primarily relates to keywords. Think about how you search on Google for whatever it is you search on. We do much the same when scanning and searching on CVs.

Are the keywords from the job description or advert you are applying to clearly stated on your CV?

These are typically the essential requirements and this is a rare piece of ALWAYS advice. Always show how you meet the essential requirements.

But also rely on EEAT in that list above. Show these keywords, but not in a way that makes you look cynical or careless.

Some career coaches advise a ‘white text keyword bomb’ as a hack - but if a reader thinks you’ve employed a hack, you may be seen to be cheating, and that rarely goes well.

If your CV has the right keywords, it will be easier to find on CV Databases.

You can use the same keywords to make it easier to be found on LinkedIn.

Which are two ways to access ‘ hidden jobs ’.

  1. CRO

Ultimately, the only point of a CV is to prompt action, the second A in AIDA.

The crux of a CV is to show the reader how you can solve their problems.

The problems that are at the heart of their vacancy.

Do this in a compelling way, and you’ll improve your odds.

CRO is built on psychology through and through and understanding how your readers make decisions.

Here’s an example that shows how readability and psychology come together:

«image description: the mysteries of reader psychology… for most people»

Think about the flow and readability of your CV - this is how websites work.

Everything in a well-designed website is intentional. Is your CV?

I find CRO fascinating - worth a read if you want to go down a rabbit hole.


A note on customising your CV.

It’s common advice that you should customise your CV.

But here’s a nuance.

If you accept there is no such thing as an objectively perfect CV, then ‘good enough’ should be your goal.

A CV that presents your candidacy to the principles above is good enough, especially if it represents the best version of you for the role you are most suited for.

This ‘good enough’ CV should be the basis of applications.

When tailoring your CV to show how you meet essential requirements, this shouldn’t take more than a few minutes - it’s a basic task.

If you’re spending hours tailoring CVs for every application, this is time that should be better spent elsewhere.

Of course, there will be occasions when you have to customise to a specific set of demands, in which case it’s your choice whether you invest the time to do so intentionally.

If you present a good enough CV with minor adjustments, instead of a heavily customised document, the difference in outcome is negligible in most situations.

Use the time you save in not overly tailoring to better effect. It’s a good way not to burn out.


CVs are important, but many people place too much importance on their place in the process.

A good enough CV is your best step forward. If you are a no anyway, perhaps it wasn’t meant to be.

Or maybe the decision was already made if you are in a demographic the reader chooses to discriminate against.

That may not even be for illegal reasons, if they decide you live too far away, are too expensive, or that you love Agile when they love Waterfall.

Go for good enough - it’s a challenge to get there, but once you do, you can build on it for life, and it might just help you get a job now too.

Thanks for reading.

Regards,

Greg”

By Greg Wyatt March 23, 2026
This might seem a weird chapter. Surely you look at a job advert, maybe even read it, then decide to apply or not? Yet a job advert is more than just what's presented on a job board. It's a microcosm of everything in recruitment, including everything wrong, and you can learn a lot about what to expect in your job search by the least intentional of words. And when you do read a job advert, in its entirety, there are only two questions you should ask of it: Am I qualified? Should I be interested? It's somewhat odd that 99% of job adverts don't actually try and help you answer that. But maybe that's why employers say job adverts don't work. And why you don't think they do either. While you're here, why not check out A Career Breakdown Kit in its entirety? This series of always free chapters is an advert, after all. But it was never supposed to be an easy book to read, just accessible and comprehensive. I expect most readers are over 50, ND, or other marginalised demographics, considering these will likely be the longest out of work in our 'diverse and inclusive' world. If you're 'in demand' though, you'll probably click apply and wonder what the fuss was about. 44 - How to experience a job advert This chapter is about job adverts, what they are and aren’t, how you might experience them, how they might inform your decisions and your responses. I say experience rather than read because not all adverts are written or read. What’s a job advert? A job advert is the first step in a multichannel commercial approach to filling a vacancy. It’s the inverse of your job search taking a multichannel, through-the-line approach - we go where the candidates are. It’s the first step because it’s the first thing you experience of that vacancy irrespective of whether it’s a: Listing on a job board A post on social media A DM from a recruiter A phone call from a hiring process A referral Or any other means by which you become aware of a vacancy Each of these is a marketing or sales channel that may result in a candidate's application. It’s regrettable employers don’t necessarily see it this way because of the transactional nature of much recruitment process. They think it’s sticking a job posting up on LinkedIn. Employers forget that when you experience such an advert you first make the choice to entertain that advert rather than a yes or no to ‘Should I apply?’ Indeed much advertising neglects the psychology of a job move, which principally relates to problem awareness. How you experience an advert, what may encourage you to progress an enquiry and what you are prepared to put up with in the process relate to your situation and the problems you currently face. Are you out of work, needing any job to pay the bills? Are you in work, desperate to escape a toxic culture? Are you gainfully employed yet wouldn’t mind a bit more flexibility to pick the children up from school? Are you apparently smashing it, with that missing something you don’t even know about, and the right vacancy might improve your lot? And everything in between. The answer to these questions informs your experience of any advert. Because many employers don’t consider what informs an experience and think people would be lucky to work there, it’s rare that more than the minimum acceptable skill will be applied to an advert. As discussed in Better use of job boards, the emphasis is on more rather than better. It’s often thought that ‘if we can reach more candidates, we might fill the job.’ Rather than appeal to the right people for the right reasons. And so we are in a market where an advert attracts hundreds if not thousands of applications, most of whom are wholly unsuitable. What isn’t a job advert? A job advert isn’t a fake job, although many of these are listed. They aren’t Job Descriptions either - the next chapter explains why this distinction is important. While you may spend much time perusing job boards and talking with fellow job seekers, reading their posts on LinkedIn - I’d expect most employers have little awareness outside of their own sphere of what happens in the job seeker community. They’ll advertise how they advertise, instruct agencies how they instruct agencies and run their process how they run their process. I wonder how many great employers use Workday as an ATS, fill their jobs suitably, and have no knowledge of how Workday is viewed by job seekers who have dozens of Workday accounts, one per application? It’s true terrible employers might do the same. In one of my job advert consultations I had a detailed conversation with a Talent Acquisition Manager of a local technology consultancy. I can say that they are a jewel in the crown of technology development in the UK, have top 1% compensation, offer career development, and are a fantastic place to work. I know this because I have spoken to many people who have worked there. All speak highly of them. Yet the advert we reviewed had a number of red flags: £Competitive salary Generic company first text Confusion around job titles If you were an ideal candidate who decided not to apply because of these red flags you’d have missed out. There are two considerations in how an advert might be put together. The first is whether it is a product of a transactional process or whether the hiring team recognises potential candidates are driven by selfish reasons and seek to understand ‘what’s in it for them.’ (I’ve mentioned WIIFM (What’s in it for me) a few times now - answering that is key to good marketing) The second is the direction of travel - are you reading a job board advert or have you been contacted proactively about the vacancy? A transactional process is defined by information transactions with a focus on speed and volume. It places less emphasis on qualitative measures such as accuracy, specificity, relationships, and empathy. Instead you can define the process by a series of information transactions and exchanges: Job description Advert Suitable number of relevant applications Suitable number of interviews Offer Starter The goal is to fill a vacancy. A non-transactional process recognises the importance of relationships and that to build trust the right information needs to be put forward. Though the steps are much the same, at each stage the question is asked: ‘Does this give the candidate the right information to make an informed decision?’ Here a candidate is everyone who interacts with the vacancy outside of the hiring end - even a reader who chooses not to apply. The goal is to create a process that draws the right person forward while leaving everyone with a good experience. It’s not just about decency - it’s about long-term commercial outcomes. If you want the right person to thrive over the long term the process has to reflect this goal. While all the ‘nos’ might be commercial opportunity in future - future candidates, future customers - who knows? These are the archetypes. In reality, recruitment falls somewhere along this spectrum, often changing at different stages in the process. Intent matters even if the execution is flawed. Why does it matter ? Because a healthy rule of thumb is to reciprocate the level of care you experience. If you come across a transactional process - treat it transactionally. This isn’t inherently bad - it’s just the way of the process. The employers may still be good to work for. When and whether to apply Irrespective of how a role is recruited, there will be non-negotiable essential criteria that inform whether or not you are suitable. If you can establish these criteria you can confirm whether to apply. The problem is these criteria aren’t always stated. Sometimes they are implicit to the context - if the role is employed by a rapidly growing scale-up, it’s likely they’ll need someone with that experience. Hopefully this context is alluded to in the advert. It will need critical thinking to parse. Sometimes these aren’t defined at the outset and become mandatory when there are too many candidates in view. Sometimes these are hidden by Goldilocks or illegal discrimination - not too experienced, not too inexperienced, not too old. Sometimes the employer can’t divulge essential criteria. The other problem is that some essential criteria aren’t essential, such as when a company writes unrealistic shopping lists. Yes, it’s a FUBAR situation given it’s pretty hard to tell whether you’re a suitable candidate or whether you should even apply. Nonetheless - if you choose to apply your application must show how you can meet any essential criteria you can identify. If that’s the only thing your application does - it must do this. In my experience, transactional processes are the hardest to unpick, with adverts going something like: Here at genericorp we are proud to be recruiting for a in our market leading innovative environment. You’ll be doing You’ll need In return you can expect a £competitive salary. Apply with a full cover letter and updated CV. Only successful candidates will be contacted. Familiar? Whereas the rare non-transactional adverts give more of a narrative about why the right person might think to apply or give you avenues for finding more information. A note on inbound enquiries. With automation allowing volume outreach the effort to produce transactional DMs, emails and messages is pretty low. You might think when you receive such a message that you are already in the running - in many situations you are a transactional prospect. I’ve even heard some recruiters InMail #OpenToWork profiles only to improve their response rates. While not all messages are this way these are potential reasons you might not hear back when you reply to a recruiter. It’s not quite the case with phone calls which have yet to be executed through automation (some platforms promise AI call automation already). Again, you can separate transactional from non-transactional straightforwardly. Transactional leads with selling the job. Non-transactional seeks to explore if you are the right candidate. If the vacancy isn’t right it’s best to find that out as early as possible and save everyone time. Inbound enquiries are still adverts, in a different medium. Try not to treat your job search transactionally by default. Your goal isn’t to apply for hundreds of jobs. Your goal is to start conversations that count. By prioritising adverts in the right way you’ll improve your odds with high stakes applications. You’ll gain time and energy for other activities, including taking time away from your job search to recharge. 
By Greg Wyatt February 26, 2026
So here were are, the start of a new series. This series may be around 10 editions, looking at the things other industries do that we can implement into recruitment. These were written 3 years ago, right at the start of the AI zazzle, and in some ways have dated quite a bit. In others, the way in which they haven't dated at all, because the principles of how we live our business lives can be universal. So, I'm not sure yet, how much editing I'll do, whether there will be any inclusions, or whether I'll leave articles intact, as a moment in time. I've learnt all of these notions from candidates and clients, as I came to understand the function of their vacancies. Hearing about the daily practice from people doing jobs, I couldn't help but notice the same relevance in recruitment. So while these articles are hardly comprehensive, perhaps they'll make you look at your candidates differently, in what we can learn from them, and how that might improve our recruitment. Why five? December 2022 Ask anyone involved in active recruitment what their key problems are, and they’ll likely talk about skills shortages and candidate behaviour. On the face of it, problems which are out of our control, worthy of complaint with little opportunity to find improvement. But what if these were issues that weren’t entirely out of our control? What if we could apply a replicable process to understand what’s really going on, and how we can make a difference? Fortunately, we needn’t invent the wheel, as other industries have already done this for us. One such is 5Y, or Five Whys, a problem-solving technique that was developed by Toyota in the 1930s. It's part of the Toyota Management System that has inspired much of my work. Five is the general number of “Why?”s needed to get to the root of a problem. Often you can get to the heart of the issue sooner, sometimes later. Often there are multiple root causes. More than just solving problems, it’s about establishing practical countermeasures to prevent these problems from coming up in future. 5Y is an example of Toyota’s philosophy of “go and see”: working on the shop floor to find out how things work in practice to find ways for iterative improvement. This isn’t a theoretical idea to try out on a whim – it’s based on grounded reality and almost always works. There are two costs – time and accountability. Here’s a practical example, then a recruitment one. (Names have been removed to protect my identity) Problem 1 : The children were late for school. Why? Traffic held us up. Why? We left the house late. Why? The children weren’t ready on time. Why? Their school uniforms weren’t prepared. Why? We hadn’t set them out the night before. Here the countermeasure is to get everything ready the night before, rather than blame traffic for being late. Perhaps we might have gotten to school on time without heavy traffic, but that is an element out of our control. Of course, here there is another root cause – very naughty children – but better to focus on the simple changes. And sometimes traffic is the root cause after all, once you’ve ruled out other elements in your control. (2026 note: my eldest now often drives my youngest to school. A time laden solution I hadn't considered three years ago. Now I don't care if they're late 😆) Problem 2: Candidates keep ghosting us. Why? They weren’t committed to responding. Why? They didn’t accept my requirement for a response. Why? They saw no value in my requirement. Why? I didn’t create an environment where this requirement has value ( root cause 1 ). Or because they are very naughty candidates, with a bad attitude. Why have we allowed someone with a bad attitude in our recruitment process? Because we didn’t prequalify them well enough ( root cause 2 ) The first root cause is something we can work on by giving candidates what they need, building trust, and working to mutual obligations. There are many ways to do this – I’ve already talked about examples in previous newsletters. It comes down to good candidate experience and reciprocity. The second root cause requires us to work harder at understanding candidate needs, aspirations, behaviours and attitudes at the outset of a recruitment process. There’s a reason for their behaviour. We can be accountable for finding it. That’s no mean skill to develop, yet an essential one for anyone whose core responsibility is recruitment. And it’s hard to do in a transactional volume process, so the question then becomes, does your process help more than it hinders? You can apply 5Y to any issue you come across, as long as you are prepared to be accountable. At worst you may find that the things that were out of your control are at fault. In this case, you are at least armed with good information to report to your stakeholders, by ruling out other possibilities. What’s the point of doing all this? For me it’s continually improving how I recruit, with the consequence, in the example above, that I am rarely ghosted at all. And you can 5Y any issue you come across. Are poor agency CV submissions their fault, or in part down to your briefing and process? Are skills genuinely scarce, or is your requirement unrealistic? Is it true that your agency hasn’t listened to you, or do you engage the right partners in the right way? 5Y has the answers. Regards, Greg