On feedback

Greg Wyatt • April 16, 2024

This article is on the feedback you may get from applications, what they can sometimes mean, and why it happens.

Today I’m going to cover

  1. The only three reasons people are offered and declined for a vacancy

  2. Two scenarios for context, to illustrate how feedback is derived and its dangers, to give a little insight on employer limitations

  3. Detail on three ‘classic’ lines of feedback and what they can mean

  4. When feedback matters, and when it doesn’t

  5. And if feedback doesn’t help, what you should do instead

I try to present this information in an even and balanced way for UK jobseekers, based on my knowledge of recruitment, in supporting HR teams and hiring managers, and in networking with the talent acquisition community.

Feedback cultures differ around the world, but you may find this helpful if you are situated outside of the UK.

The intent is to try and make this aspect of a job search less frustrating, and to try and temper your expectations in what remains a strange market.


1

At its heart any fair and reasonable recruitment requires three criteria to be met, to fill a vacancy:

  1. Capability

  2. Fit

  3. Stick

Capability answers the question ‘Can you fulfil the needs of the vacancy?’

This relates to the immediate problems a vacancy solves. This can include you being available in the right time frame.

As well as other dimensions such as forward-planning (e.g. if they look at the next job as well as this one, through succession planning. Or if they have confidential plans that will affect this role in future.)

I classify the wrong work permit here, in the same way a lack of a hard minimum qualification can be a deal breaker.

If you aren’t seen to be able to fulfil the role, for whatever reason, this is a capability rejection.

The good thing about capability is that if this is feedback which should be straightforward to give, in an objective process.


Fit is whether you are perceived to fit in or add to the business, culture and team.

Stick is whether you are perceived to remain in post long enough for the employer to see a return on their investment. This includes points like salary affordability and even location, if the employer doesn’t believe your commute is sustainable.

Unlike capability, both these points are primarily subjective.

What even is a culture or sustainable commute anyway?

Unfortunately, bias and assumptions are a common occurrence.


I say ‘fair and reasonable’ because some employers are not, and even fair and reasonable employers make unfair or unreasonable assumptions.

So; three reasons only, yet each has many facets and nuance, both for selection and rejection.


2

In the market we’ve found ourselves in during the last few years, many vacancies have many great candidates who meet all of those criteria above.

The sheer volume alone can make it hard to identify the right candidates, especially when applicants may not know how to make their candidacy discoverable.

By discoverable, I mean enabling the weakest link in a recruitment chain to see your suitability through the principles covered in the articles in this archive.

Here is what a typical vacancy might encounter working backwards, assuming there are no dropouts or cancellations, in a 2-stage interview process from a public job advert:

  • One candidate offered

  • 2-3 candidates at final interview

  • 5-8 candidates at 1st stage interview

  • 40-50 applications who show suitable candidacy

  • Another 40-150 applications who aren’t directly suitable yet have transferrable skills

  • A further 150 to 200 applications are wholly unsuitable, which may be for reasons of work permit status or wrong background

That could be a total of 400 applications, where only one person gets the job.

Now let’s say those 5-8 candidates at 1st stage interview are all excellent, with little to choose between them.

What separates those who are selected and those who are declined?

You might be a great candidate, but what’s to say the others aren’t great in their own ways, some of which might be more suited?

Sometimes it’s such fine margins that feedback is meaningless.

I use this example to set the scene - there are other approaches to recruitment, such as headhunting, referrals or others, where the numbers look very different.

However, I expect if you are reading this, you have at some point battled your way through a competitive process. If you were ‘pipped to the post’ as a 2nd choice candidate, take solace in being 2nd out of possibly hundreds - that’s an effective performance to build on.


If you’ve ever worked in a hiring capacity, you may know that giving feedback can be fraught with consequences.

Some years back, an early lesson on what can happen was a conversation I had with a candidate for an HR Director role.

This was a maternity leave contract, and he was a close 2nd to a strong candidate. There wasn’t anything he might have done differently, and had that candidate declined, they would have been pleased to offer him.

He took the news and my feedback very well, and we agreed to speak again at the earliest opportunity.

The following morning I had a call from the HR Director who was aghast. She’d received a vitriole-filled email from the candidate, after my conversation with him. Accusations, ill wishes and swear words aimed at a professional who was heavily pregnant.

Even with the best intentions, seemingly good people can be triggered to act abhorrently.


Between that and the legal complexity of feedback that may seemingly overlap with discrimination areas, such as ‘Overqualified’ (more on that), it’s no wonder many companies choose to either give platitudes or not to give feedback at all.


3

There are many cliched pieces of feedback. In my opinion, they all tether to the list at the top, either directly or in a way that doesn’t cause offense.

What feedback would you give to someone that is abrasive or offensive at interview?

How about someone with atypical body language or communication style?

Someone who is down in the dumps?

Someone who likes cricket when you like football?

Someone who is arrogant and blind to the damage they’ve caused in previous jobs?

Someone who is a maintenance mode manager in an environment of rapid change?

Some of these descriptions relate to people who are illegally discriminated against, others to people who are simply unpleasant, and many more.

Cultural fit ’ may sometimes be the straightforward way to explain a decision.

An easy way out with an individual you shouldn’t employ, something that hides poor process, something that hides discrimination, or something else.

And sometimes a simple way not to hurt someone’s feelings.

Whatever the reason, the worst it can invite is frustration for the candidate, rather than specific feedback which opens a can of worms.


Let’s talk about ‘ overqualified ’.

Now a popular post on LinkedIn is that it’s impossible to be overqualified. It’s true, but not for the reason stated.

The more accurate truth is that there are only two states - you are either qualified or unqualified for a role.

You are qualified if you meet the measure of capability, stick and fit.

You are unqualified if you don’t meet all three.

The use of the word overqualified is a lazy fallback that creates problems unnecessarily in a fair and reasonable process.

The common perception is that overqualification relates to seniority, a level of expertise above the requirements for the role, expense or even age, and this can be true. But they aren’t necessarily the reasons behind the use of the word.

The real issue with the word is that it can be used for good or to cover cynical reasons.


When I recruit for any vacancy, there is typically a context not visible in the employer’s job spec, which they might keep for an interview or remain trapped in their heads.

This might be the role trajectory - how it will change over time.

It might be a salary budget with the balance of the team in mind.

It might be that the role won’t change at all, so from a retention perspective, more junior candidates have more room to grow into it before it becomes blindingly boring.

Or it could be that the role is hands on, and a strategic level of experience may be too far removed, while not working to the strengths of a more senior level candidate.

These might not be articulated clearly yet can be fair selection criteria for declining a candidate - where the recruiter might say overqualified instead.

By identifying these points, I can make them clear in my adverts and conversations, so that applicants aren’t left bemused by decisions from hidden information.

And when I am wrong in my decision, I welcome constructive disagreement to allow clarity.

The examples here are simplified for this article - the devil is always in the detail.


In most adverts and job descriptions, this key hidden context is often missing, making overqualified hard feedback to parse.

I’d be annoyed if given that from an application to a generic job description-led advert full of innovative adjectives and no insight.

Regrettably, it’s also used as a euphemism, much like cultural fit, that can hide discrimination.


What these two principles have in common is that they can mean fair, neutral and unfair (and possibly illegal things).

However, unless you have evidence of the harmful connotation, you have to assume there is fair reason.

I do see commentary that recruiters and the front-end of hiring processes aren’t qualified to make these judgements, and it may even be so in many situations. However, we can only focus on the controllable, such as how we define our messaging, not the decisions others make, as frustrating as that might be.


I mentioned a third common reason to unpick - ‘ industry experience’.

Not so much to discuss whether it’s right to reject someone on this basis.

Moreso because it’s often a rejection that happens after an interview process, leading to the common question

“Why did they waste my time, when they knew I didn’t have industry experience?”

Industry experience is an example of how selection criteria shift throughout a recruitment process.

Firstly, through the hierarchy of decision-makers. It’s not uncommon for additional decision-makers to become involved late in the process, who have a strong objection that wasn’t present earlier.

And secondly, through how tight calls are judged between candidates.

The closer you get to the offer stage, the fewer candidates you compete with, and if everything else is even, what weren’t issues before can become decision-making factors at the final hurdle.

This is a mercurial type of feedback that also raises its head with qualifications, education, and even cultural fit and overqualification. I’m not excusing it, simply highlighting why it can happen.


4

This isn’t to say that feedback isn’t worth pursuing.

Feedback can be a game changer, particularly when we help candidates overcome blindspots, improve how they play the game and deliver a better interview.

It’s always worth asking for feedback, or ways in which to improve your performance, but if that answer isn’t forthcoming, I’d question whether it’s worth pursuing, or if that energy is better spent elsewhere.


If you’re interested in my philosophy on feedback, it’s this - to reciprocate the level of investment a candidate has made in the process.

An applicant who is wholly unsuitable and appears not to have read the advert gets a generic response.

A candidate who has committed to going through an interview process gets full feedback.

And everything in between.

However, I see it as important to give feedback in the spirit it’s meant, rather than verbatim.

For example, if someone’s nerves have led them to perform really poorly at an interview, I’ll look at tips to help them find confidence, rather than dwell on details that may even knock them back further.

Equally, some people prefer limited feedback by email, while others benefit from a call.

It’s a balance that isn’t always easy to get right.


Assuming you are performing well at interview, built on a successful career, the question I’d ask is - when has feedback made a difference to you?

If feedback doesn’t make a difference you should act on, is it worth worrying about?

Or is it healthier to draw a line through that application, and move forward?


5

If you’re frustrated by a lack of feedback, what can you do?

Self reflection is key. After an interview think back on the areas you did well, and what you might have done differently.

For problem questions, write them down and think of better answers for future reference.

For questions you felt you answered well - run through them with a friend you know will challenge you in the right way and ask them to time your response. Time management is key, and it’s unlikely employers will provide feedback on waffling!

If you find yourself BSing, ask yourself why. Was it a lack of confidence, rusty knowledge, or a gap to overcome?

Did you prepare well enough? Were there unanswered questions you had, you could have learnt beforehand?

If answers aren’t coming from elsewhere, looking within, and focusing on what you can control will help.

How can you better show that you solve the employer’s problems, through your capability, fit and stick?

Thanks for reading.

Regards,

Greg

By Greg Wyatt March 23, 2026
This might seem a weird chapter. Surely you look at a job advert, maybe even read it, then decide to apply or not? Yet a job advert is more than just what's presented on a job board. It's a microcosm of everything in recruitment, including everything wrong, and you can learn a lot about what to expect in your job search by the least intentional of words. And when you do read a job advert, in its entirety, there are only two questions you should ask of it: Am I qualified? Should I be interested? It's somewhat odd that 99% of job adverts don't actually try and help you answer that. But maybe that's why employers say job adverts don't work. And why you don't think they do either. While you're here, why not check out A Career Breakdown Kit in its entirety? This series of always free chapters is an advert, after all. But it was never supposed to be an easy book to read, just accessible and comprehensive. I expect most readers are over 50, ND, or other marginalised demographics, considering these will likely be the longest out of work in our 'diverse and inclusive' world. If you're 'in demand' though, you'll probably click apply and wonder what the fuss was about. 44 - How to experience a job advert This chapter is about job adverts, what they are and aren’t, how you might experience them, how they might inform your decisions and your responses. I say experience rather than read because not all adverts are written or read. What’s a job advert? A job advert is the first step in a multichannel commercial approach to filling a vacancy. It’s the inverse of your job search taking a multichannel, through-the-line approach - we go where the candidates are. It’s the first step because it’s the first thing you experience of that vacancy irrespective of whether it’s a: Listing on a job board A post on social media A DM from a recruiter A phone call from a hiring process A referral Or any other means by which you become aware of a vacancy Each of these is a marketing or sales channel that may result in a candidate's application. It’s regrettable employers don’t necessarily see it this way because of the transactional nature of much recruitment process. They think it’s sticking a job posting up on LinkedIn. Employers forget that when you experience such an advert you first make the choice to entertain that advert rather than a yes or no to ‘Should I apply?’ Indeed much advertising neglects the psychology of a job move, which principally relates to problem awareness. How you experience an advert, what may encourage you to progress an enquiry and what you are prepared to put up with in the process relate to your situation and the problems you currently face. Are you out of work, needing any job to pay the bills? Are you in work, desperate to escape a toxic culture? Are you gainfully employed yet wouldn’t mind a bit more flexibility to pick the children up from school? Are you apparently smashing it, with that missing something you don’t even know about, and the right vacancy might improve your lot? And everything in between. The answer to these questions informs your experience of any advert. Because many employers don’t consider what informs an experience and think people would be lucky to work there, it’s rare that more than the minimum acceptable skill will be applied to an advert. As discussed in Better use of job boards, the emphasis is on more rather than better. It’s often thought that ‘if we can reach more candidates, we might fill the job.’ Rather than appeal to the right people for the right reasons. And so we are in a market where an advert attracts hundreds if not thousands of applications, most of whom are wholly unsuitable. What isn’t a job advert? A job advert isn’t a fake job, although many of these are listed. They aren’t Job Descriptions either - the next chapter explains why this distinction is important. While you may spend much time perusing job boards and talking with fellow job seekers, reading their posts on LinkedIn - I’d expect most employers have little awareness outside of their own sphere of what happens in the job seeker community. They’ll advertise how they advertise, instruct agencies how they instruct agencies and run their process how they run their process. I wonder how many great employers use Workday as an ATS, fill their jobs suitably, and have no knowledge of how Workday is viewed by job seekers who have dozens of Workday accounts, one per application? It’s true terrible employers might do the same. In one of my job advert consultations I had a detailed conversation with a Talent Acquisition Manager of a local technology consultancy. I can say that they are a jewel in the crown of technology development in the UK, have top 1% compensation, offer career development, and are a fantastic place to work. I know this because I have spoken to many people who have worked there. All speak highly of them. Yet the advert we reviewed had a number of red flags: £Competitive salary Generic company first text Confusion around job titles If you were an ideal candidate who decided not to apply because of these red flags you’d have missed out. There are two considerations in how an advert might be put together. The first is whether it is a product of a transactional process or whether the hiring team recognises potential candidates are driven by selfish reasons and seek to understand ‘what’s in it for them.’ (I’ve mentioned WIIFM (What’s in it for me) a few times now - answering that is key to good marketing) The second is the direction of travel - are you reading a job board advert or have you been contacted proactively about the vacancy? A transactional process is defined by information transactions with a focus on speed and volume. It places less emphasis on qualitative measures such as accuracy, specificity, relationships, and empathy. Instead you can define the process by a series of information transactions and exchanges: Job description Advert Suitable number of relevant applications Suitable number of interviews Offer Starter The goal is to fill a vacancy. A non-transactional process recognises the importance of relationships and that to build trust the right information needs to be put forward. Though the steps are much the same, at each stage the question is asked: ‘Does this give the candidate the right information to make an informed decision?’ Here a candidate is everyone who interacts with the vacancy outside of the hiring end - even a reader who chooses not to apply. The goal is to create a process that draws the right person forward while leaving everyone with a good experience. It’s not just about decency - it’s about long-term commercial outcomes. If you want the right person to thrive over the long term the process has to reflect this goal. While all the ‘nos’ might be commercial opportunity in future - future candidates, future customers - who knows? These are the archetypes. In reality, recruitment falls somewhere along this spectrum, often changing at different stages in the process. Intent matters even if the execution is flawed. Why does it matter ? Because a healthy rule of thumb is to reciprocate the level of care you experience. If you come across a transactional process - treat it transactionally. This isn’t inherently bad - it’s just the way of the process. The employers may still be good to work for. When and whether to apply Irrespective of how a role is recruited, there will be non-negotiable essential criteria that inform whether or not you are suitable. If you can establish these criteria you can confirm whether to apply. The problem is these criteria aren’t always stated. Sometimes they are implicit to the context - if the role is employed by a rapidly growing scale-up, it’s likely they’ll need someone with that experience. Hopefully this context is alluded to in the advert. It will need critical thinking to parse. Sometimes these aren’t defined at the outset and become mandatory when there are too many candidates in view. Sometimes these are hidden by Goldilocks or illegal discrimination - not too experienced, not too inexperienced, not too old. Sometimes the employer can’t divulge essential criteria. The other problem is that some essential criteria aren’t essential, such as when a company writes unrealistic shopping lists. Yes, it’s a FUBAR situation given it’s pretty hard to tell whether you’re a suitable candidate or whether you should even apply. Nonetheless - if you choose to apply your application must show how you can meet any essential criteria you can identify. If that’s the only thing your application does - it must do this. In my experience, transactional processes are the hardest to unpick, with adverts going something like: Here at genericorp we are proud to be recruiting for a in our market leading innovative environment. You’ll be doing You’ll need In return you can expect a £competitive salary. Apply with a full cover letter and updated CV. Only successful candidates will be contacted. Familiar? Whereas the rare non-transactional adverts give more of a narrative about why the right person might think to apply or give you avenues for finding more information. A note on inbound enquiries. With automation allowing volume outreach the effort to produce transactional DMs, emails and messages is pretty low. You might think when you receive such a message that you are already in the running - in many situations you are a transactional prospect. I’ve even heard some recruiters InMail #OpenToWork profiles only to improve their response rates. While not all messages are this way these are potential reasons you might not hear back when you reply to a recruiter. It’s not quite the case with phone calls which have yet to be executed through automation (some platforms promise AI call automation already). Again, you can separate transactional from non-transactional straightforwardly. Transactional leads with selling the job. Non-transactional seeks to explore if you are the right candidate. If the vacancy isn’t right it’s best to find that out as early as possible and save everyone time. Inbound enquiries are still adverts, in a different medium. Try not to treat your job search transactionally by default. Your goal isn’t to apply for hundreds of jobs. Your goal is to start conversations that count. By prioritising adverts in the right way you’ll improve your odds with high stakes applications. You’ll gain time and energy for other activities, including taking time away from your job search to recharge. 
By Greg Wyatt February 26, 2026
So here were are, the start of a new series. This series may be around 10 editions, looking at the things other industries do that we can implement into recruitment. These were written 3 years ago, right at the start of the AI zazzle, and in some ways have dated quite a bit. In others, the way in which they haven't dated at all, because the principles of how we live our business lives can be universal. So, I'm not sure yet, how much editing I'll do, whether there will be any inclusions, or whether I'll leave articles intact, as a moment in time. I've learnt all of these notions from candidates and clients, as I came to understand the function of their vacancies. Hearing about the daily practice from people doing jobs, I couldn't help but notice the same relevance in recruitment. So while these articles are hardly comprehensive, perhaps they'll make you look at your candidates differently, in what we can learn from them, and how that might improve our recruitment. Why five? December 2022 Ask anyone involved in active recruitment what their key problems are, and they’ll likely talk about skills shortages and candidate behaviour. On the face of it, problems which are out of our control, worthy of complaint with little opportunity to find improvement. But what if these were issues that weren’t entirely out of our control? What if we could apply a replicable process to understand what’s really going on, and how we can make a difference? Fortunately, we needn’t invent the wheel, as other industries have already done this for us. One such is 5Y, or Five Whys, a problem-solving technique that was developed by Toyota in the 1930s. It's part of the Toyota Management System that has inspired much of my work. Five is the general number of “Why?”s needed to get to the root of a problem. Often you can get to the heart of the issue sooner, sometimes later. Often there are multiple root causes. More than just solving problems, it’s about establishing practical countermeasures to prevent these problems from coming up in future. 5Y is an example of Toyota’s philosophy of “go and see”: working on the shop floor to find out how things work in practice to find ways for iterative improvement. This isn’t a theoretical idea to try out on a whim – it’s based on grounded reality and almost always works. There are two costs – time and accountability. Here’s a practical example, then a recruitment one. (Names have been removed to protect my identity) Problem 1 : The children were late for school. Why? Traffic held us up. Why? We left the house late. Why? The children weren’t ready on time. Why? Their school uniforms weren’t prepared. Why? We hadn’t set them out the night before. Here the countermeasure is to get everything ready the night before, rather than blame traffic for being late. Perhaps we might have gotten to school on time without heavy traffic, but that is an element out of our control. Of course, here there is another root cause – very naughty children – but better to focus on the simple changes. And sometimes traffic is the root cause after all, once you’ve ruled out other elements in your control. (2026 note: my eldest now often drives my youngest to school. A time laden solution I hadn't considered three years ago. Now I don't care if they're late 😆) Problem 2: Candidates keep ghosting us. Why? They weren’t committed to responding. Why? They didn’t accept my requirement for a response. Why? They saw no value in my requirement. Why? I didn’t create an environment where this requirement has value ( root cause 1 ). Or because they are very naughty candidates, with a bad attitude. Why have we allowed someone with a bad attitude in our recruitment process? Because we didn’t prequalify them well enough ( root cause 2 ) The first root cause is something we can work on by giving candidates what they need, building trust, and working to mutual obligations. There are many ways to do this – I’ve already talked about examples in previous newsletters. It comes down to good candidate experience and reciprocity. The second root cause requires us to work harder at understanding candidate needs, aspirations, behaviours and attitudes at the outset of a recruitment process. There’s a reason for their behaviour. We can be accountable for finding it. That’s no mean skill to develop, yet an essential one for anyone whose core responsibility is recruitment. And it’s hard to do in a transactional volume process, so the question then becomes, does your process help more than it hinders? You can apply 5Y to any issue you come across, as long as you are prepared to be accountable. At worst you may find that the things that were out of your control are at fault. In this case, you are at least armed with good information to report to your stakeholders, by ruling out other possibilities. What’s the point of doing all this? For me it’s continually improving how I recruit, with the consequence, in the example above, that I am rarely ghosted at all. And you can 5Y any issue you come across. Are poor agency CV submissions their fault, or in part down to your briefing and process? Are skills genuinely scarce, or is your requirement unrealistic? Is it true that your agency hasn’t listened to you, or do you engage the right partners in the right way? 5Y has the answers. Regards, Greg