Many issues in recruitment can be solved by putting yourself in the shoes of the people you want to engage with.

What experience do they need to have to make a positive decision on your behalf, to deliver on what you need and to behave in the right way?

While you may be reading this post as a candidate, employer or recruiter, the meaning is the same.

Our business is one of reciprocation, where investment in one direction often receives the same back in kind.

Before we blame a broken system, we should look at what changes we can make for a better outcome, because we must be accountable for our part in it:

- does your behaviour show you in the right light?
- does your CV show how you can help the employer you have applied to, in a readable way?
- does your interview process leave the candidates you want to employ with a 'yes' in mind?
- have you given your agencies the tools, information and insight to best help you?
- does your candidate messaging speak to their needs and desires rather than your own?

All questions, and more, related to the experience your end user has.

In most situations the answer is no, yet improvements are in your control.

Here lies the crux of the problem - many complainants are blind to their own issues and it is easier to lay blame elsewhere than take positive action and find the right insight to improve their lot.

How to fix that?

It all comes back to experience.

The candidate experience in making their decision to join you.

The employer experience in wanting to hire or retain you.

The agency experience in working on your behalf.

Understand the experience they need to have, and use that to inform your own work, building a better process based around their needs.

If you can't find that insight, find someone who can.

For recruiting key vacancies in the UK, that might be me.