Square one

Greg Wyatt • November 18, 2023

It’s only natural that recruitment has evolved the way it has.

Look at every step, and you can enhance that step through optimisation and technology.

Service built on previous foundations, iterating time and time again.

If the goal is speed and volume, that iteration leads to faster and higher volume.

Automation, CRMs, ATS, AI, or further back CV databases, job boards, emails, faxes.

All of these serve the same purpose - better efficiency for existing steps.

While service orients around the facilities available to us.

Looking much the same, despite better tech and the passage of time.

Fees are also much the same. In contingency recruitment, has that fee model changed since the 50s?

Or has it been minor adjustments by increment?

‘No win, no fee.’

These days the counterpunch that is retained has become more popular.

Pay us up front, and we’ll give you a better service.

However, while contingency has the consequence of systemically poor experience for the individual, retained isn’t without its issues.

“Oh, we tried retained and it was a waste of money.”

But the real issue is that, in many cases, service is the consequence of the fee model.

Shouldn’t what you pay be a consequence of what you get?

The first question many employers ask of their recruiters is ‘Can you match 15%’ because that’s all that matters, irrespective of whether a service might be fundamentally different.


In the last newsletter, I speculated how I might recruit within an employer, if the recruitment industry didn’t exist. You can read it here, if you missed it.

What if we did that same exercise as a recruitment agency?

With all the technology available, if we weren’t bound by the legacy of iterations, how might we go back to square one, and invent a recruitment service from scratch?


Ironically, I would iterate to invent recruitment, but it would be from other professional service industries.

Any company can employ accountants, HR practitioners, marketing teams, and so on. But there’s good reason to retain the services of 3rd party experts, whether for transactional or transformational work.

How can we steal their concepts to create a recruitment service that has the best impact for its stakeholders?

All of these service types are sold with various components - projects, advice, audits, ongoing support and so on.

A key different between them and us though is letters.

CIPD, ACCA, CIM. Chartered.

REC is hardly the same, nor are the other burgeoning membership bodies.

Should there be a charter for recruitment?


In 2008 I left recruitment for a few years.

We were planning to move to Canada, and I felt I needed to freshen up my commercial skills in a different sector, to enable a fresh start in a new country.

We didn’t move in the end - negative equity, children, Dad’s cancer, all conspired to change our perspective on what’s important.

I took a role as Commercial Manager at Workplace Law in Cambridge, leading business development of their training and consulting services.

It was a brilliant role in many ways and sharpened many aspects of my career, not least of which was how to design, propose, sell and onboard bespoke solutions for employers.

We invented an ‘annual support contract’ where we acted as part, or all, of a client’s HR or SHE team.

Working closely with the practice leads, I got to see what good looks like in a range of employers, from strategy work with cool Cambridge tech startups, through to transactional support to global corporations.

Our process was to map out their context and needs, against our capability, so that they go exactly what they needed, and we agreed services that gave us a 50% profit margin against our actual and notional costs.

In 2011, following a story for another time, I was sacked for ‘some other substantial reason’ (I think it was my good looks, or maybe what they felt was an insurmountable conflict of interest).

It proved a good thing, despite the stress of it, for which I am now grateful.

I took these experiences into starting Bircham Wyatt Recruitment.

Why should I have to follow suit with a transactional market?

Why do we do the things we do in recruitment? How can we do them differently to benefit our stakeholders - candidates and employers?

Why couldn’t I apply what I’d learnt at WPL in running my business?

What do projects, advice, audits, ongoing support look like in recruitment?

How could we make a strategic impact or drive operational improvements?

What does transformational look like in recruitment?

How might a transactional service be built from grass roots?

If a transactional industry lets individuals down, which let’s be honest we all know it does, how could we rebuild recruitment to leave candidates with an excellent experience, while in service of our work with employers?

It’s genuinely an exciting proposition to create opportunities that fly in the face of commonly accepted practice.

The only issue is one of expectation. Sometimes what is is what is expected, and it doesn’t seem broke so doesn’t seem to need fixing.

In an industry that should be built on relationships and trust, should we compromise on challenging the status quo if it allows working with people we want to help?

For me, it’s left a mix of services - from the traditional, if wonky, pricing of standard models, to opportunities to help in more unusual ways.

Nothing prescriptive, all oriented around employers, presuming they meet my needs of

Can I help?

Do I want to help?

Can I afford to help?

I just think that if we want to do something genuinely different, it has to be done with intention, not with the habits of others.

Or if you just want to do better, adopting frameworks that reach the outcomes you desire, could be good enough.

What would you do?

Regards,

Greg

P.S. you’ll have noticed these newsletters are free. If you find them valuable, rather than pay for them, why not sponsor my Manchester Marathon efforts - I’m raising money for Macmillan Cancer Support. Here’s the link.

By Greg Wyatt • November 5, 2026
It's interesting revisiting this article from 3 years ago, especially now AI products are more embedded in market. If anything my view on AI is more polarised, bringing many new opportunites, brand new problems, as well as the existential angst many are talking about. For me, codifying my experience with AI tools means I can help more people, while freeing up my time to do more human work. It's certainly helped with job seeker support, and increasingly so in my recruitment work. Mainly it's giving me more time to talk to people, and when homogenous AI applications at scale are one new problem, as well as the increasing threat of deep fake interviews, in person conversations might be a necessary exnovation (just googled that - what a great word that I will now abuse at scale). While the article below has dated somewhat, I think the threat it assesses has never been more pertinent. I've said for some time that AI might be the death of knowledge and judgement, even so far as 'meaning', something that this recent research also indicates . Importantly the research doesn't say the recommendations were wrong, just how they were followed. Read that article and think about how AI recommendations on applications relate. I've certainly found them more problematic, so far, than the old school ATS style ranking and filtering - because of the false confidence they convey, especially when dealing with non-traditional applications. Things may improve, or so is promised. And while words might be the first facility of LLM, they are still the core facility, given all it does is determine the most probable answer in its outputs (I know I'm being reductive, some of the developments from AI are amazing). Whereas words should be the consequence of thoughts, lead to the development of thought, and distil ideas in a way you can act on. Much like job adverts should be the consequence of effective job analysis, rather than a polished word that lacks meaning. The greatest risk for me in recruitment isn't so much the answers AI offers, but that we become so reliant we forget to ask better questions. I've edited down the previous article, but if you're curious, you can see it here . September 2023 I’d commented about my hearing on a social media post on deafness. ‘Have you looked into these hearing aids - they’re designed to overcome head shadow’, came the impromptu reply from a hearing aid specialist. Head shadow? Not a phrase I’d heard before, despite having no hearing on one side, which effectively creates a sound-free shadow to my right. See, when I had mumps at 18 months it killed the vestibulocochlear nerve in my right ear and damaged the one on the left. But it was my balance that showed the nursery assistants that something was wrong - I kept falling over for no reason. I expect they thought my slow response was normal naughty-boyness. Balance, intermittently poor audio processing, energy required to maintain attention in noisy environments and that bloody tinnitus - all these issues are far more annoying than not being able to hear in one ear. That and not being able to tell where sounds come from. “Over here, Greg!” is the most useless call on a football pitch. And the head shadow thing? Well, it’s never been an issue - I just turn my head when in conversation. It might look like I’m turning to kiss you, but it’s just a conversation I want honest. Sure I miss out on certain audio cues, but it’s rarely an issue. Anyway, curious as I am I looked into the £4,000 hearing aid that solves head shadow by placing a microphone on the deaf ear and projecting it into the the good ear. Quite the brute force tech solution and one I’m sure some benefit from. But the key issue is one of reverb. While the product is good, it would impact the quality of sound in my good ear, which seems a pointless trade-off for me, when my process of life is more effective than shiny tech. It’s ironic that I consider myself highly excitable when it comes to technology developments, yet I’m never an early adopter. Because I always ask myself, other than giddiness, what problems does this solve and how will it enhance my life. And so it is for AI in recruitment, and the shininess of tech in general. They are positioned as solving problems, and indeed they do, but in many cases, it’s the wrong problem that detracts us from the real opportunities for better processes. Simpler administration, speed and scale are clear benefits. And some of these AI-branded automations are excellent. The Star Trek-style auto-translator makes me giddy. As does the sales bot conversation-as-a-human sales video that’s doing the rounds. But AI for writing? What problem does that solve? For me, it depends on what you consider sales to be. Is sales pitching a generic message and hoping someone will bite? Or is sales laying out the facts so that the right person can reach an objective decision? A decision which might mean getting in touch, or changing their view on what needs recruiting. For the former AI writing seems to solve a problem. The words are certainly better, but the message is even worse. Yes: prompting. But if you can prompt the right message, why aren’t you just writing it, so that you embed that knowledge for use across other mediums - conversations, meetings and so on? While AI writing does not meet the requirements for the second type of sales. You can only do this by establishing the right facts from a briefing, consultation or interview. Then interpret this with meaning to the right people so that it creates the right impact. Sales as data visualisation, if you will. And if AI doesn’t work for sales in this way, why would it work for content or marketing? I think the answer depends on whether you value contextual insight or not. Until AI is better at asking questions that create meaningful conversation, it’s a non-starter for me. I say until because this hesitation will be moot in the next year or so. Because it isn’t what AI is now that’s the opportunity - it’s what’s coming soon. I can’t wait to see what’s next. Until then, AI, for writing, is a question of in one ear and out of the other. Which, if you’re deaf in the one, is quite the problem. Go learn copywriting instead, and listen to how it transforms your approach to recruitment. Then layer tech on top, when it’s ready. Thanks for reading. Regards, Greg p.s. If you like good recruitment and you need help with it in the UK, drop me a line. DM on LinkedIn, email greg.wyatt@bwrecruitment.co.uk , whichever you prefer.
By Greg Wyatt • November 4, 2026
If you ever thought 'outcome-led' was a pretentious headline for a recruiter, it's also how you should think about your job search. Welcome to the 50th edition of Jobseeker Basics. As well as sharing advice that - hopefully - helps you navigate our mercurial jobs market more easily, there's always been a separate utility to these newsletters. I use them to update chapters in A Career Breakdown Kit , so that I can ensure it is always as current as possible. People who've bought the Kindle edition will get an automatic update when the 2027 edition is released in January/February. Paperback owners are invited to contact me for a free digital update. For this newsletter, I've tightened some of the language around accepting job offers - pretty boring update, but maybe necessary for fringe cases. I often talk about outcome-led recruitment. While it might sound pretentious there's a simple reason, which underpins everything I do. Begin with the ending, work back and find the right path. In recruitment this means flashing forward 12 months. What did a successful hire look like? What problems did they solve? What separated excellent from good from adequate from inadequate? What were the outcomes you needed for it to have been a successful hire? Nail these points down and you work backwards. What good actually looks like in viable candidate profiles. What needs to be communicated to them to encourage them to take a step forwards. How we find them - whether in a headhunt, an advert, networking or other. I also talk a lot about why a job search should be the inverse of how that vacancy might be filled. And so it is that the outcome you want in your job search should inform your strategy to find that job. Ironically, On Job Offers is Chapter 31 in A Career Breakdown Kit, slap bang in the middle of the book on page 162. With good reason, given you may find yourself needing to look for work again in future, sometimes by choice and sometimes by the other. All the more reason to have a strategy you can replicate and improve on, time and time again: 31 - On job offers At some point you’re going to get a job offer. It’s helpful to be clear on what this should look like at the start of your job search. Because, if you don’t know your destination, how can you be sure which path to take? Here are the main points to consider. Identity At the start of any job search, remind yourself of your career identity. This may be at the point of an unexpected redundancy, when you’ve decided your current job is no longer right, or if a recruiter contacts you out of the blue with a compelling proposition. Try this once a year, even when gainfully employed, because it’s easy for the path of employment to diverge from where you want your career to go. What is your current context, personally, with family, in life? What do you need and how does work reflect this? What are your core values? The ones that underpin who you are and who you want to see in the mirror. How does work reflect this? What are the things you enjoy, are neutral about, or dislike in your career? What does this look like in your current job? How has your employer changed in the past year? How has the world changed? How does this reflect you as a person? Who do you want to be as a person, family member, friend and peer? What impact do you want to make? How much do you need to earn and by when? These answers aren’t fixed and can change quickly with a change in circumstance, as you change over time, or for reasons out of your control. Clarify what you want and what you need, and therefore what this looks like in your next job. This identity informs your job search strategy, part of which is the roles you go for, part of which is the approach you take, and part of which is what an acceptable job offer is. Total compensation & opportunity cost It's common to see salary as the most important factor in a job offer negotiation. It's better to look at negotiating total compensation and opportunity cost. Total compensation is the overall financial value of a role. It includes: Salary Pension contribution Bonus Commission Car allowance RSUs Some benefits are salary sacrificed or tax efficient - their value goes beyond what they appear on paper. A great pension scheme will save you 20% or 40% on tax payments in the UK across the salary invested. It might even, at a higher salary level, improve access to child benefits. On the other hand, opportunity cost is the consequence of taking an offer, compared to what you might have if you stayed. For example: Moving to a three-day hybrid, compared to full remote. What's the cost of mileage or time commuting? What's the cost of heating your home when fully remote? Or - a role that offers more money now, with no progression in future. Compared to a role that pays less now, and will leapfrog in future, while giving you skills that support career growth. Are these contractual and likely to happen, or are they empty promises? Look for evidence such as a track record with other employees. It's entirely possible to accept an offer with a higher salary and find yourself worse off with take home pay. Establish all the financial implications of an offer. Impact Impact goes both ways. The impact you can have in your new role, and the impact your new role will have on you. A high paying job that takes you away from a young family might be a solution or a problem. A brilliant job that’s an unsustainable commute won’t work long term. Does that matter to you? A well paid job that gives you a good balance at home yet will only be a cog in a machine - a dream for some, unfulfilling for others. Impact also includes trajectory. Are you someone who wants to do the same job over time, in a structured way? Someone who wants regular advancement and career development? Both, and others are fine. Make sure you know what you are getting yourself into. Culture & People It’s at least partly true that people leave bosses, not jobs. While decent people can become bad bosses for various reasons, some of which relate to the environment they manage within. The problem is that people are on their best behaviour in interview processes, while culture as it’s pitched doesn’t always reflect the culture experienced. The interview process should be there for you to gather facts as much as possible. Do your research to get a sense of a company’s values, principles, how it treats its people, and all those other elements that will affect a career with them. This is research to be done at interview stage or before. Ikigai (with a little i) A wonderful Japanese concept. In its original form it means ‘what you get out of bed for’ or ‘those small moments we take pleasure in.’ Rather than the westernised Venn Purpose Diagram many are familiar with as Ikigai (with a big I). If you ask people in Japan what they think of Ikigai they may well say something along the lines of ‘huuunnhh?’ ikigai is a helpful principle when considering a job offer. It’s those qualities unique to you (often defined by your career identity) that you take pleasure in, while others around you may not get it. Sometimes this is gut instinct. Important to listen to, important to challenge. It’s at least part of your decision in a job offer. Even if everything else might be just alright, ikigai in your offered job might be good reason to take it. Or it might be the company’s purpose and what they are doing to improve the world. ikigai is unique to you and it makes everything better if you can find it. Those are the key points to look at if given a job offer. There’s no right or wrong, only right for you and the people you support. Negotiating salary There are a lot of moving parts in any salary negotiation, both at your end and with the employer. There are two main elements. The first is your place in the market - do what you can to find the range of fair pay available to you right now. The second is compensation philosophy - how do companies reach an offer? Both come down to asking questions and research. Assume nothing. I would err on the side of boldness in a salary negotiation. At final interview stage, I’d ask for the top end, based on what I’ve learnt - if they see me as the best candidate, why wouldn’t I? If they offer a little lower than I expect, I’d be positive about it and ask what else they can do to improve their offer. It’s unlikely you’ll lose out on an offer by being clear and respectful. If you want to drill deep into negotiations, I recommend reading Never Split the Difference by Chris Voss. His advice on deep listening, calibrated questions and price anchors are directly relevant to salary negotiation. Negotiating is highly contextual, so you should be careful if following opinion-led advice on what works for that individual. After the offer As with a salary negotiation, the post offer process and run up to employment is different from employer to employer. You can indicate that you're happy to proceed and ask the employer to issue the formal paperwork. Be aware that accepting an offer, even verbally, can create a legally binding contract. If you're not ready to commit, make that clear and reserve your formal acceptance until you've reviewed the written terms. In practice, the legal risk of withdrawing before starting is generally low. Most employers will have little commercial interest in pursuing someone who no longer wishes to join, particularly where they have suffered no demonstrable loss. However, contractual obligations and reputational consequences are worth considering. Treat the Offer Letter as a formal proof of your new employer’s offer of employment. If something isn’t right with the Letter, ask the employer for clarification. Once you've accepted the offer, signed and returned the letter, and any conditions have been satisfied, you can resign and agree a start date with your new employer. Aim to understand their onboarding process. Is there anything helpful you can do before your start date? Make sure you know when, where and any arrival instructions for your first day. As for your wider job search - you should withdraw from other applications when you formally accept an offer. It’s your choice whether you keep your cards close to your chest, accepting a suitable offer with the prospect of something better coming up. You can cross that bridge if you come to it. While this is not something I recommend, a tough job search is as good a time as any to look after number one.